Solarion AI Privacy Policy

1. Introduction

Solarion AI (“Solarion,” “we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, handle, and safeguard your information when you use and access our services, software, and websites (“Services”)

By using our services, you agree to the terms outlined in this Privacy Policy. If you disagree, please discontinue use of our services.

2. Definitions

To ensure clarity, the following terms are used throughout this Policy:

• Personal Data: Information relating to an identified or identifiable individual.
• Data Controller: The entity that determines the purposes and means of processing personal data. For enterprise accounts, your organization (e.g., employer, school, or team) serves as the Data Controller, and Solarion AI acts as the Data Processor.
• Service Provider: Third-party vendors who process data on our behalf.
• Cookies: Small data files stored on your device to enhance user experience.

3. Information We Collect

We may collect the following categories of personal data:

• Identifiers: Name, email, phone, and other contact information, including the contacts you create through our services
• Commercial Information: Purchase history, billing, subscription details.
• Device Information: IP Address, browser, and type of device.
• Internet/Network Activity: Browsing behavior, clicks, session data.
• Usage Information: All actions performed using our services
• Geolocation Data: Approximate location determined by IP address or device.
• Professional/Employment Info: Job title, organization, role.
• User-Provided Content: Files, documents, and other content you upload.
• Inferences: Profiles or predictions based on your usage.

4. How We Use Your Information

We use data to:

• Provide and Improve Services: Deliver, maintain, and enhance our platform.
• Enable AI Features: Analyze documents, generate insights, and deliver personalization. Where possible, data is anonymized or aggregated for training AI systems. We do not use your private documents to train third-party models without explicit consent.
• Personalize User Experience: Tailor recommendations, content, and interface elements to meet individual needs.
• Communicate with You: Provide updates, support messages, or promotional content to keep you informed.
• Security and Fraud Prevention: Detect suspicious activity, protect accounts and infrastructure.
• Legal Compliance: Satisfy obligations under laws like GDPR, CCPA, or other jurisdictional mandates.

5. Legal Basis for Processing (GDPR Compliance)

We process data on the following lawful grounds:

• User Consent: Voluntary agreement, withdrawable at any time.
• Contractual Necessity: To perform a contract or provide requested services.
• Legal Obligations: Required by applicable laws.
• Legitimate Interests: For analytics, product improvements, or security, balanced against user rights.

6. Cookies and Tracking Technologies

• Essential Cookies: Core site features (login, navigation).
• Analytics Cookies: Tracking usage patterns and performance.
• Preference Cookies: User settings such as language or theme.

Users can manage their cookie preferences through browser settings or by using our cookie banner.

7. Do Not Track & Ad Preferences

• Do Not Track Signals: Not currently honored due to the lack of a universal standard.
• Ad Preferences: Users can opt out of personalized ads through tools provided by Google, Facebook, or other platforms.

8. Sharing Your Information

We may share data with:

• Company Team: People working for and with Solarion AI
• Service Providers/Vendors: Hosting providers, analytics platforms, and customer support tools.
• Legal Authorities: When legally mandated.
• Business Transfers: In connection with mergers, acquisitions, or sales.

We do not sell personal data. If this changes, you will receive notice and opt-out rights under CCPA/CPRA.

9. International Data Transfers

When transferring data outside your home country (e.g., to the U.S.), we use safeguards such as Standard Contractual Clauses (SCCs) and equivalent mechanisms.

10. Children’s Privacy

Our services are not intended for children under the age of 13. If we inadvertently collect such data, it will be deleted promptly.

11. Your Rights

Depending on the jurisdiction, you may have rights to:

• Access, correct, or update personal data.
• Request data deletion (“right to be forgotten”).
• Port data to another provider.
• Object to processing or withdraw consent.
• Lodge complaints with supervisory authorities.

California residents also have rights under CCPA/CPRA, including the right to know categories of data shared for business purposes.

Requests can be submitted and will be addressed within 30 days, provided that identity verification is completed.

12. Data Retention and Security

• Retention: We retain data as long as your account is active or as necessary to provide services. After account closure, specific data may be retained up to 12 months or longer if legally required.
• Security: We employ encryption (both at rest and in transit), role-based access controls, monitoring, incident response plans, and regular penetration testing to protect our data.

13. Third-Party Service Providers

We partner with external providers, including but not limited to:

• Cloud Hosting Providers (infrastructure, storage).
• Analytics Platforms (user behavior, performance).
• Customer Support Tools (ticketing, inquiries).

A current list of providers is available upon request.

14. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of the State of Delaware, U.S.A., without regard to conflict of law principles.

Any disputes shall be resolved exclusively in the state or federal courts located in Delaware, U.S.A.

If you access our services from outside the U.S., you consent to the processing and storage of your data in the United States.

15. Changes to This Policy

We reserve the right to update this Policy from time to time. Updates will be posted on this page with a revised “Effective Date.”

16. Contact Us

For questions, requests, or complaints regarding this Privacy Policy, contact us at:

Address: 722 Grant St, Ste H, Herndon, VA 20170